FAQ
Does this support the legacy my account page?
The legacy my account page is not supported. The features of this app are only available with new accounts.
The inserted Block Form is not reflected on the Thank you and Order status pages.
It is possible that the "Upgrade Your Thank You and Order Status Pages" setting has not been applied.
Please go to:
Settings > Checkout > Upgrade Thank You and Order Status Pages > Review Customizations > Upgrade
and complete the upgrade.
Metafield data is not being saved.
Customer Account API access permissions can be set to No access, Read, or Read and Write. If metafield data is not saving correctly, please ensure the permission is set to Read and Write.
If the permission is not configured properly, a warning message will appear in the app interface, as shown in the attached image.
Does this support the classic Thank you page?
The classic Thank you page is not supported. You need to upgrade your Thank you page before using this feature.
After users register personal data such as birth dates, we don't want to allow them to change it. Is it possible to control this?
Yes, it's possible. Uncheck "Allow editing in profile" in Blocks > Form Blocks > Options.
When customer has no birthday data, selecting Allow editing once if empty for the Profile Page means that customers can enter their birthday only once. After the initial registration, they cannot update it themselves.
I'm submitting customer metafield data from the Profile, Thank you and Order status pages via the Customization screen, but the changes aren't being reflected. Is this a bug?
Profile, Thank you and Order status pages opened from Customization are demo screens, and cannot update real data. Please verify by logging into the site from Preview mode rather than from the Customization screen.
How can I test the functionality of forms inserted on the Thank you page?
Please place a test order to verify your form settings.
I want to test the form on the Thank you page, but when I reload the page, it redirects to the Order status page. Is there a way to prevent redirection from the Thank you page to the Order status page?
Please add ?prevent_order_redirect=true to the end of the /thank-you URL and reload the page. This will allow you to reload the Thank You page without being redirected.
For more detailed information, please refer to the following documentation:
Is it possible to insert images or social media icons on the Thank you page?
This feature is not currently supported, but we plan to add it in the near future.
Is it possible to update customer profile information other than metafields?
Yes. We provide a UI extension that allows customers themselves to update their email and SMS marketing preferences from the Profile page.
Email & SMS Marketing Preference UI Extension
Are there any Triggers or Actions for Shopify Flow?
We offer Shopify Flow triggers that activate when a form is submitted on the Profile, Thank you and Order status pages. These triggers make it easy to use the collected customer metadata within Shopify or integrate it with external services.
Is it possible to configure display conditions for forms?
Yes. Currently, forms can be shown or hidden on the Profile, Thank you, and Order status pages based on customer tags or metafield values. On the Thank you and Order status pages, you can also configure visibility conditions according to the items included in an order.
We are also planning to support additional condition types in future updates.